On the Hook: Fishing for Contracts through COVID
By Nicholas Raphael
There’s a silver lining to the COVID cloud. The times may have changed, but the tools to win haven’t. Digital marketing has become the biggest source of new business. You already know this. But how do you make the most of it during ‘unprecedented’ and uncertain times? Whether in lockdown or not, your business must become bait and your activity a lure in itself.
Square One: Digital Marketing
It all starts with the basics. The upside to cliches is that experience has proven them true. Remember all those digital marketing strategy documents you wrote before you got snowed under? Make the time to dig them up, sit down, and have a fresh look. Does your market research still ring true? Is your target market still the same? Is your offering as relevant now as when you started?
Be brave, and face those questions again. We did, and we were surprised by what we found. We discovered that clients don’t want the hubris of a cumbersome, old-school agency. Work-From-Home has blurred 9 to 5, and for better or worse, our clients don’t mind if we wear pyjamas but they want round-the-clock agility. Before even considering how to reach new clients through digital marketing, we had to revise what market we were aiming for in the first place. And revise it again. Do today’s digital clients want a specialist? Or a one-stop-shop? Or both?
Widen the Net
Of course the answer is: They want it all. And we know we can give it to them, determined to turn the platitudes about customer service into a real product, for the real world. Through our digital marketing approach, last month we won a massive contract – and an exciting one at that. Time has proven that there is a market for a digital agency that is both specialist and agile. But how did we get there? And how can you?
Fish in a Barrel
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